Information

Shipping & Delivery Policy 1. Order Processing Orders received before 3pm Monday to Friday are processed the same day. Orders placed on weekends or public holidays will be processed on the next working day. ⸻ 2. Delivery Methods We use reputable courier services to deliver orders across the UK and internationally. Delivery options and costs will be shown at checkout as follows: Royal Mail 24 - £3.50 (free for orders over £50) Royal Mail Special Delivery (Next Day by 1pm) - £8.50 DPD Next Day - £5.50 (free for orders over £100) DPD Next Day before 12pm - £8.00 DPD Next Day before 10.30am - £13.50 DPD Saturday Delivery - £12.50 If you select a next day delivery on a Friday it may not be delivered until the following Monday unless you select the Saturday delivery option, Delivery times are estimates and may vary due to external factors. ⸻ 3. Delivery Delays Delays may occur due to: • Courier disruptions • Severe weather • Customs processing for international shipments Car Key Direct is not responsible for delays caused by courier services or customs authorities. ⸻ 4. Delivery Address Customers are responsible for providing an accurate delivery address. We are not responsible for lost parcels caused by incorrect addresses entered at checkout. ⸻ 5. Lost or Missing Parcels If your order does not arrive: 1. Contact us within 7 days of the expected delivery date 2. We will investigate with the courier If a parcel is confirmed lost, we will arrange a replacement or refund.

Returns & Refunds Policy At Car Key Direct we want you to be satisfied with your purchase. This policy explains your rights and how returns and refunds are handled. 1. Your Right to Cancel (Consumer Contracts Regulations 2013) If you purchase goods online, you have the right to cancel your order within 14 days of receiving your items. To exercise your right to cancel: 1. Notify us within 14 days of receiving the goods. 2. Return the item within 14 days of informing us. To request a return, please contact: Email: support@carkeydirect.com Conditions for Returns Returned items must: • Be unused • Be in original packaging • Include all accessories and documentation Customers are responsible for return postage unless the item is faulty or incorrect. ⸻ 2. Refunds Once we receive and inspect the returned item, we will process your refund. Refunds will: • Be issued to the original payment method • Be processed within 14 days of receiving the returned goods Original shipping costs will also be refunded where required by law. ⸻ 3. Faulty or Damaged Items Under the Consumer Rights Act 2015, products must be: • Of satisfactory quality • Fit for purpose • As described If your item is faulty or damaged: 1. Contact us within 30 days of delivery 2. Provide order details and photos if possible We will offer: • A replacement • A repair • A full refund Return shipping will be covered by us for faulty items. ⸻ 4. Incorrect Items If you receive the wrong item, please contact us within 14 days and we will arrange a replacement or refund. ⸻ 5. Non-Returnable Items The following items may not be eligible for return: • Items that have been programmed or modified • Items showing signs of use • Special order or custom products ⸻ 6. Vehicle Compatibility Customers are responsible for ensuring the key or remote is compatible with their vehicle before purchasing. If you are unsure, please contact us prior to ordering. ⸻